Reference

How winora66 Handles Your Personal Data

This page explains exactly what personal information we collect when you open an account, fund it via GCash, Maya, or InstaPay, and use the lobby — and how we protect it. Availability depends on local law and is open to eligible players where permitted.

Account data protectionGCash & Maya transaction privacyYour right to access or delete dataLive dealer tables and bingo
winora66 How winora66 Handles Your Personal Data
REACH US DIRECTLY

How to Contact Us About Your Privacy

If you have a question about the data we hold, want to correct something in your account profile, or need to submit a deletion request, these are the direct channels to reach our team. We aim to respond to all privacy-related queries within the timeframe required under applicable law.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your data query clearly — our team will verify your identity before actioning any request.

Email Support

Send your request to our support address listed in your account settings. Include your registered mobile number and the nature of your data concern.

Account Help Centre

Log in and navigate to Help in the main menu. The privacy request form lets you flag a concern or ask for your data record without needing to write an email.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are the two pillars behind how we run your account data. From the moment you log in from Caloocan or anywhere else in the Philippines, every data exchange between your device and our servers runs over an SSL-encrypted connection. Here is what that looks like in practice across the four areas that matter most.

Cookies and Session Data

Session cookies keep you logged in during an active visit and remember your last open tab. You can clear them via your browser settings at any time without affecting your account balance.

Payment Data Handling

GCash, Maya, and InstaPay transaction references are stored only as long as needed for reconciliation and dispute resolution. We do not store your full e-wallet PIN or bank credentials.

Account Security

Every login triggers an OTP to your registered mobile number. If we detect an access attempt from an unrecognised device, your account is flagged and our team reaches out before restoring access.

Data Retention and Deletion

We keep your account data for the period required by applicable Philippine regulations. Once that period ends, records are deleted or anonymised. Submit a deletion request through live chat or email.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is handled. If something here does not cover your specific situation, reach out via live chat or the in-account help form.

We collect your name, mobile number, email address, and a government-issued ID for verification. Payment references from GCash, Maya, or InstaPay are logged per transaction for reconciliation.

No. Payment data shared with GCash or Maya is limited strictly to what each provider needs to process your deposit or withdrawal. We do not sell or trade your financial details.

Log in, go to the Help section, and submit a data access request through the privacy form. Alternatively, email us from your registered address and we will respond within the required legal timeframe.

Yes. Contact us via live chat or email with a deletion request. We will process it in line with applicable Philippine data regulations, which may require a short retention period before full removal.

Cookies maintain your session state and remember your last active lobby tab. They do not track activity outside winora66. Clear them through your browser settings whenever you choose.

Inactive account data is retained only for as long as Philippine regulations require. After that period, your records are deleted or fully anonymised and are no longer associated with your identity.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.